Return & Refund Policy
We always want you to have a great experience with us! Please read carefully and understand our policy before your purchase.
You may return the items within 7 days of delivery.
In order for a return to be accepted, it must meet the following conditions.
- The item must be in unused, unopened, unmarked and unworn.
- Item must not fall under non-returnable/refundable/exchangeable.
- We reserve the right to refuse any items as return under the following conditions:
- Any discount, promotion, bundle and outlet items.
- Items listed as non-returnable/refundable/exchangeable.
- Trial size and Miniature size items
- Returns made 7 days on or after the delivery date.
- If you change your mind about any of items purchased.
- Please take note that color in the product photo may vary from actual product due to angle and other circumstances. Color and size is NOT the reason of returning products.
**** In the event that items are returned to us by courier services as a result of incorrect address, unclaimed items or any other reasons, we will contact the customer to arrange for re-delivery. However, the additional shipping charges will be imposed on the customer.
- We reserve the right to provide refunds only in ONE Point credits to your account. Cash refunds will only be done on the basis that there is an error on the item which resulted from us. All other refunds via debit/credit cards will be refunded via account credits.
- You are able to claim for a refund if you did not receive their item due to a technical error. We will ask you a proof of payment before the refund is processed.
Onlyone Axis Solution takes great pride in offering a safe and secure online shopping experience. All items are throughly inspected before delivery. We guarantee you the highest security standards.